Frequently AskedQuestions

ServiceUp is the agentic repair platform for modern fleets. We sit between your system of record and your shops and automate everything in between. AI agents handle intake, shop routing, estimate review, approvals, and payment, so your team stops chasing repairs and starts managing outcomes.

Your FMS (Fleet Management System) manages your fleet. We manage your repairs. Fleet management software tracks assets: location, mileage, utilization, maintenance schedules. It doesn't touch the shop communication, the approvals, or the invoice review. An FMC (Fleet Management Company) portal handles billing reconciliation and compliance reporting, so your team still coordinates shops manually on top of it. We're not a fleet management system, a fleet management company, or a marketplace. We do repair management, and we pick up where both of those stop.

They act. Most tools hand your team better information and leave the decision on their plate. Ours take the routine decisions off it. The Intake Agent turns a repair request from any source into a structured repair order. The Shop Routing Agent matches it to the right shop and dispatches it. The Estimate Agent builds estimates from repair history and shows what each shop would charge. The Approval Agent approves, rejects, or escalates on price, warranty, and machine learning checks, while the Fraud Detection Agent flags overbilling and price deviations before anything gets billed. And the Communications Agent guards the ECD (Estimated Completion Date), so a slipping job surfaces before it compounds. More agents cover other steps in the process. If your operation needs one we don't have, we'll build it.

Three modes, and you pick. In Manual, your team runs everything and agents just watch, surfacing recommendations you can take or ignore. In Co-Pilot, agents act up to thresholds you set, and anything above that lands in your queue. In Autopilot, they run end to end against your policies and your team only handles true exceptions. You set the rules. Agents enforce them. And every repair, at any of the three levels, makes the system smarter.

No. We integrate with what you already run and work inside your existing vendor contracts, so there's nothing to rip out or rebuild. ServiceUp is the repair layer between your system of record and your shops.

Classes 1 through 8, from compact sedans, SUVs, and vans up through box trucks, bucket trucks, and tow trucks to heavy duty tractors. Mechanical, collision, and preventive maintenance all run through the same platform.

Yes. We connect to fleet management software, fleet management companies, and telematics providers, so repair data moves through the systems your team already uses. A telematics alert can open a repair order on its own, and cost and cycle-time data flows back out to wherever you do your reporting.

Yes. We run collision repairs from damage intake through parts logistics and deal with the carrier and the adjuster directly, so your team isn't stuck relaying messages between the shop and the claim.

It depends on fleet size, work mix, and how much of the process you want agents to run, so book a demo and we'll price it against your actual operation. The more useful number is what your current process costs you. Fleets running ServiceUp see 32% faster cycle times and 21% lower repair costs.

Book a demo. We map how your repairs run today, sync your fleet profile and shop preferences to build your network, and set your policies and approval thresholds. You decide how much the agents do on day one, and you turn up their autonomy as they prove themselves on your work.

Head to the Schedule a Demo page and pick a time. Thirty minutes is enough to show you where your repair process is leaking time and money, and what it looks like when agents run it instead.

The repair layer for your fleet. Every repair order, shop conversation, estimate, approval, and invoice lives in one place, and agents move each one along without your team chasing it. You get real-time status on every vehicle, cost data you can actually report on, and a shop network built around how your fleet runs.

Fleets from 25 vehicles to over 5,000, across Classes 1 through 8: sedans, vans, SUVs, box trucks, and light, medium, and heavy duty trucks. Our customers run rental and mobility fleets, last-mile delivery and logistics, construction and field services, public utilities, passenger transportation, and service businesses like HVAC.

If you run 25 or more vehicles in Classes 1 through 8 and your repair coordination happens over phone calls, email threads, and spreadsheets, you're who we built this for. The tell is usually that nobody can say what repairs cost last quarter, and nobody owns the process end to end.

Five ways. Your fleet management system or fleet management company generates the repair order automatically. A driver scans a QR code or texts a VIN (Vehicle Identification Number) with what's wrong. A fleet manager submits on a driver's behalf from the ServiceUp portal. A mobile vendor logs on-site and submits directly. Or telematics files it straight from the vehicle's diagnostics. However it starts, the Intake Agent turns it into a structured repair order.

Yes. Bring your own, use ours, or run both. We sync with your fleet profile and shop preferences to build a network around your operation rather than handing you a directory. It stays fluid too, adjusting as performance data comes in, so routing gets sharper the longer you run on it.

Downtime is a decision problem, not bad luck. Every decision that takes a day instead of a second costs you an asset. Agents route the repair to the right shop the moment it comes in, audit the estimate against your policies and approve it in seconds, and watch the ECD (Estimated Completion Date) so a slipping job gets escalated before it turns into a week. Fleets running ServiceUp see 32% faster cycle times.

Every estimate gets audited against your pricing, warranty, and maintenance policies before it reaches anyone on your team. Overcharges get flagged, valid repairs get approved in seconds, and price differences between shops show up as a pattern instead of a one-off surprise. Fleets running ServiceUp see 21% lower repair costs, and because invoices match approved estimates, month-end stops being a guessing game.

Shops are qualified for EV and ADAS (Advanced Driver Assistance Systems) work by region, so high-voltage and calibration-heavy jobs only route to shops that can actually do them. You get fewer reworks, fewer failed calibrations, and a documented trail on every job for your risk team.

Fleet repair software runs the repair itself: intake, shop selection, estimates, approvals, status, and payment. That's a different job from fleet management software, which tracks assets, mileage, utilization, and maintenance schedules. ServiceUp runs the work rather than recording it. Our agents make the routine decisions so your team only handles the exceptions.

Nothing breaks. We work inside your existing systems and vendor contracts, so there's no rip and replace. Onboarding is mostly a matter of getting your shop preferences, policies, and approval thresholds into the platform. Start in Manual with agents observing, then move to Co-Pilot or Autopilot once you've watched them run clean on your own work.

We run the repair end to end for your policyholders. They get a vetted shop, pickup and delivery, and a real person to talk to. Your adjuster gets one place to see status, estimates, and documentation instead of a string of voicemails.

Claims close faster when nobody has to chase the shop. We coordinate the repair, audit the estimate against policy, and keep status current for the adjuster and the policyholder at the same time. Your team spends less time relaying messages, and the file has a clean trail when someone audits it.

We take the repair off their desk and keep them informed while we do it. Adjusters get full visibility on the platform, a named advisor who stays on top of every step, and no hidden fees. Nothing in a ServiceUp file should surprise them.

Vehicle pickup and delivery, no storage fees, and a named person your policyholder can actually reach. Your insured shouldn't have to project-manage their own repair.

By controlling what the repair costs before the invoice arrives. Estimates get audited against policy, work routes to vetted shops, and supplements and add-ons get caught rather than discovered at billing. Your team doesn't have to chase updates for any of that to happen.

Yes, plus Direct Pay by ACH. Our platform and our team are built to run all three.

Yes, for any fleet or carrier we work with. We partner with third-party administrators who handle recovery, so the file gets pursued without your team picking it up.

We're in the key markets and expanding. If we're not where you need us yet, our shop network and partner teams can usually get there quickly.

A direct line to repair work from fleets, without the sales effort. Repair orders reach you already structured, with the vehicle, the damage, and the approval path sorted. You run the job in one place instead of across email, voicemail, and three different fleet portals.

Steady work and less paperwork. Repair orders land in your queue, estimates and approvals move through the platform instead of over the phone, and every message, photo, and document sits on the job where you can find it. Less time on admin, more cars through the bays, and you get paid without chasing anyone.

Apply through the shop sign-up page and our team takes it from there. We look at your capabilities, certifications, and coverage area to see where you fit. Some markets have a waitlist. If yours is one of them, get on it anyway. We'll call when the work is there.

Mechanical, collision, and preventive maintenance across light, medium, and heavy duty vehicles. Oil changes, brakes, and tires through to body work, engine repair, diagnostics, and insurance claims. We route work that matches what your shop is actually set up to do, so you're not quoting jobs you don't want.

That's up to you. Pick QuickPay when you submit your invoice and you're paid in 24 to 48 hours, with a small fee for the speed. Pick NET30 and you're paid within 30 days at no cost. Either way the clock starts when the invoice goes up, so upload it as soon as the repair's done.

No. You run your shop. ServiceUp gives you and the fleet the same view of the job, which kills the status calls, but the work, the schedule, and the estimate stay yours. We handle the coordination around the repair, not the repair.

No. ServiceUp runs alongside whatever you've got. Repair orders, messages, estimates, and invoices move through our platform, and everything else in your shop stays where it is.

Email shopsuccess@serviceup.com and a real person will get back to you.