Frequently AskedQuestions

We support fleets ranging from 25 to over 5,000 vehicles. Beyond fleet size, we manage repairs for vehicles across Classes 1–6, including (but not limited to) sedans, trucks, box trucks, and SUVs. Our clients typically operate in industries such as delivery, logistics, last-mile services, HVAC, rental fleets, and other service-based businesses.

Yes, our goal is to make your experience with ServiceUp the best it can be! As a fleet repair management company, we connect with other companies in the fleet management industry and related software platforms. We also integrate with telematics to gain deeper insights into vehicle health and perform simple maintenance checks to keep everything running smoothly and on the road.

Yesss!

Thats SU slang for Digital Repair Xperience. DRX is the set of tools we offer on our platform to our customers and repair shop network—features like easy-to-manage communication portals, analytics and insights, status updates and changes, as well as essentials like invoices—all in one place.

Super easy. All you have to do is follow this link, schedule a demo with someone from our team, and give us 30 minutes of your time. “That’s all?” you ask. Yes, yes, that’s all. We’ll take it from there, and just like that, we’ve saved you time, money, and all the hassle.

We repair all vehicles that fall within Classes 1–6—from small compact sedans, SUVs, and vans to large trucks, including bucket trucks, tow trucks, and larger box trucks.

Yes! ServiceUp manages the entire repair process from start to finish with your insurance team. We provide everything from damage intake, repair coordination, and parts logistics to working directly with insurance carriers. ServiceUp supports both insurance-to-insurance and insurance-to-vendor workflows. You won’t have to waste time playing phone tag with adjusters or repair shops—we handle it all so your fleet can stay on the road.

We reduce vehicle downtime through our all-in-one platform that automates the process and gives you full control. With ServiceUp, you can manage all your repairs, vendors, and approvals in one place. You’ll have access to a top-notch network of fast-paced, high-quality shops. We also give you real-time tracking visibility, dedicated advisors who oversee every step, and resolve issues on the spot—even for minor repairs, whenever you need. And with smart data insights, you can optimize the process with just a few clicks. Want to know more? Schedule a demo (add internal link).

A fleet repair software streamlines your entire vehicle repair experience, and ServiceUp provides exactly that—an end-to-end repair solution that allows you to decrease downtime, have more control over repairs, and reduce total repair costs.

ServiceUp Connect allows fleets and insurance carriers to onboard and manage their entire repair network in one single platform. Whether they have 5 or 5,000 shop partners across the country, they can easily manage repair orders, communicate back and forth, enable single-vendor invoicing, and manage payments through our platform. No more manual paperwork or communicating through text/email - ServiceUp Connect saves fleets and insurance time and money.

ServiceUp is revolutionizing the auto repair industry by enhancing and automating the repair experience. As a vehicle repair software company, our innovative solutions utilize advanced technology to streamline processes, increase efficiency, and provide businesses with a modern approach to auto repair management, ensuring an elevated and seamless customer experience.

Getting started with ServiceUp is easy! Simply Schedule a Demo and one of our representatives will guide you through the onboarding process. We'll assist you in customizing the platform to meet your specific needs, ensuring a smooth and efficient transition of repair operations.

ServiceUp 360 is our managed service offering that provides a holistic approach to fleet repairs. It allows fleet managers to offload the entire repair process, including logistics, shop selection, estimate review, communication, and payments. It is currently only available in select markets.

For detailed pricing information, please Schedule a Demo. ServiceUp offers flexible plans tailored to the specific needs of your business. We are committed to providing transparent and cost-effective solutions that align with your repair requirements.

By providing an all-in-one platform, ServiceUp helps fleet operations by automating the entire process of keeping your vehicles on the road. No more hassle. No more chaos.

If you manage a fleet with 25+ vehicles that range anywhere from Class 1–6—schedule a demo with us, and we will take it from there!

ServiceUp enhances fleet efficiency by reducing repair cycle times, minimizing downtime, and providing real-time visibility into vehicle status. It also optimizes shop selection, controls costs, and improves communication between fleet managers, service advisors, and repair shops.

ServiceUp for Fleets is a comprehensive fleet repair platform designed to streamline and optimize various aspects of your repair operations. It offers solutions for efficient repair management, real-time tracking, cost control, and enhanced communication, all aimed at maximizing the performance of your fleet.

Yes, ServiceUp is expanding fast and is present in key markets. If we are not in a location where you need us, we can quickly adapt through our network of shops and partner teams.

You don’t have to chase updates with us—our all-in-one software will show you the repair progress transparently. Therefore, we help carriers spend less per claim by controlling repair costs through our vetted shop network and oversight. We prevent surprise invoices and add-ons.

ServiceUp offers a full white-glove experience from start to finish. You don’t have to worry about storage fees, through vehicle pick-up and drop-off, and real people you can talk to who are assigned to you. Our goal is to make the repair process as stress-free as possible—let us handle it so you don’t have to.

Yes, and more. Whether it’s insurance-to-insurance, insurance-to-vendor, or Direct Pay (ACH), our platform and team are built to manage all three sides of the process efficiently.

Yes, we offer subrogation for any fleet or insurance carrier we work with. ServiceUp partners with TPAs that handle the process for us, which means that in case of chaos, don’t worry, we will go after it.

We keep things simple, transparent, and fast. Adjusters trust us because we handle the repair from start to finish—no surprises, no chasing vendors. Our platform gives full visibility, our advisors stay on top of every step, and we don’t do hidden fees—the only thing we do is make their job easier.

ServiceUp offers several benefits to insurance companies. By leveraging our platform, insurers can enhance customer satisfaction through prompt and transparent repair processes. The streamlined communication and real-time updates reduce claim resolution times, improve efficiency, and provide insurers with better control and visibility into the entire repair journey. Ultimately, ServiceUp contributes to a positive repair experience, fostering trust and loyalty.

ServiceUp for Insurance is a specialized service that facilitates seamless and efficient vehicle repair solutions for policyholders. Our platform connects insurance companies with a network of trusted repair shops, streamlining the claims and repair process to ensure quick and hassle-free resolution for policyholders.

Email us anytime at shopsuccess@serviceup.com

Very quick, depending on your choice of payment. For the fastest payment, select InstaPay when submitting your invoice. That ensures payment within 24 to 48 hours, with a small fee applied for the expedited service. If you prefer standard terms, you can choose NET30 instead and receive payment within 30 days. Either way, the best way to speed up payment is to upload your invoice immediately after the repair is complete.

No. ServiceUp provides visibility of the entire vehicle repair progress not only to fleet managers but also to shops. You are in control, you decide what gets approved, who does the work, and when it gets done. We just keep the engine warm and running.

ServiceUp shops receive any kind of vehicle repair jobs, from mechanical to collision, and light to heavy duty vehicles. You can expect anything. That also includes maintenance work such as oil changes, replacing brakes and tires, to full-on body work, repairing engines, diagnostics, and insurance-related claims. Whether it’s a simple oil change or a more complex job, we will send work that fits your shop’s capabilities and gets vehicles in and out of your garage at all times.

We are very happy that you are considering joining our vetted network of shops. All you have to do is click this link, and it will redirect you to join our network! There might be a waitlist at times, but don’t let that shy you away. Join the waitlist, and we will stay connected.

By delivering repair orders directly to your shop, it reduces administrative overhead and accelerates the entire repair process. The platform facilitates seamless communication, ensures accurate estimates, and enhances overall customer satisfaction. With ServiceUp, your auto repair shop gains exposure to a broader network of potential customers, driving more repairs and increased revenue.

ServiceUp for Shops is a dedicated platform designed to seamlessly connect auto repair shops with a direct stream of repair orders. This innovative service allows repair shops to efficiently receive and manage repair requests, streamlining the repair process without time wasted on administrative tasks and customer management.