The repair layer for your fleet. Every repair order, shop conversation, estimate, approval, and invoice lives in one place, and agents move each one along without your team chasing it. You get real-time status on every vehicle, cost data you can actually report on, and a shop network built around how your fleet runs.

Fleets from 25 vehicles to over 5,000, across Classes 1 through 8: sedans, vans, SUVs, box trucks, and light, medium, and heavy duty trucks. Our customers run rental and mobility fleets, last-mile delivery and logistics, construction and field services, public utilities, passenger transportation, and service businesses like HVAC.

If you run 25 or more vehicles in Classes 1 through 8 and your repair coordination happens over phone calls, email threads, and spreadsheets, you're who we built this for. The tell is usually that nobody can say what repairs cost last quarter, and nobody owns the process end to end.

Five ways. Your fleet management system or fleet management company generates the repair order automatically. A driver scans a QR code or texts a VIN (Vehicle Identification Number) with what's wrong. A fleet manager submits on a driver's behalf from the ServiceUp portal. A mobile vendor logs on-site and submits directly. Or telematics files it straight from the vehicle's diagnostics. However it starts, the Intake Agent turns it into a structured repair order.

Yes. Bring your own, use ours, or run both. We sync with your fleet profile and shop preferences to build a network around your operation rather than handing you a directory. It stays fluid too, adjusting as performance data comes in, so routing gets sharper the longer you run on it.

Downtime is a decision problem, not bad luck. Every decision that takes a day instead of a second costs you an asset. Agents route the repair to the right shop the moment it comes in, audit the estimate against your policies and approve it in seconds, and watch the ECD (Estimated Completion Date) so a slipping job gets escalated before it turns into a week. Fleets running ServiceUp see 32% faster cycle times.

Every estimate gets audited against your pricing, warranty, and maintenance policies before it reaches anyone on your team. Overcharges get flagged, valid repairs get approved in seconds, and price differences between shops show up as a pattern instead of a one-off surprise. Fleets running ServiceUp see 21% lower repair costs, and because invoices match approved estimates, month-end stops being a guessing game.

Shops are qualified for EV and ADAS (Advanced Driver Assistance Systems) work by region, so high-voltage and calibration-heavy jobs only route to shops that can actually do them. You get fewer reworks, fewer failed calibrations, and a documented trail on every job for your risk team.

Fleet repair software runs the repair itself: intake, shop selection, estimates, approvals, status, and payment. That's a different job from fleet management software, which tracks assets, mileage, utilization, and maintenance schedules. ServiceUp runs the work rather than recording it. Our agents make the routine decisions so your team only handles the exceptions.

Nothing breaks. We work inside your existing systems and vendor contracts, so there's no rip and replace. Onboarding is mostly a matter of getting your shop preferences, policies, and approval thresholds into the platform. Start in Manual with agents observing, then move to Co-Pilot or Autopilot once you've watched them run clean on your own work.