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knowledge Center

Welcome to the Knowledge Center for Partner Shops

Need support? Give us a call at (866)545-4892)
Let’s make sure we give you the right resources
Do you manage repair orders with a ServiceUp Advisor or directly with fleet customers?
ServiceUp Advisor
Fleet Direct

RESOURCES

All
Collision
Mechanical

ServiceUp Shop Portal Repair Guidelines - ServiceUp Advisor

A Guide to Using the Shops Portal

Download

Shop Onboarding to Bill.com 

Guide to setting up your shop on Bill.com and tracking payments.

Download

ServiceUp Shop Portal Repair Guidelines - ServiceUp Advisor

A Guide to Using the Shops Portal

Download

Repair Guidelines for Mechanical

A guide for mechanical repair procedures, approvals, invoicing, and quality control

Download

ServiceUp Standard MPI

Multi-point Inspection for vehicle check-up that assesses key components to ensure safety and prevent future issues

Download

Pre-inspection Vehicle Checklist

A pre-inspection vehicle checklist helps identify issues before use, ensuring safety and preventing costly repairs

Download

Repair Guidelines for Collision

A guide for collision to ensure efficient and standardized collision repairs

Download

Repair Guidelines for Hybrid

A guide for hybrid vehicle repairs, covering diagnostics, approvals, safety protocols, invoicing, and quality control

Download

ServiceUp Shop Portal Repair Guidelines - ServiceUp Advisor

A Guide to Using the Shops Portal

Download

Shop Onboarding to Bill.com 

Guide to setting up your shop on Bill.com and tracking payments.

Download

ServiceUp Standard MPI

Multi-point Inspection for vehicle check-up that assesses key components to ensure safety and prevent future issues

Download

Pre-inspection Vehicle Checklist

A pre-inspection vehicle checklist helps identify issues before use, ensuring safety and preventing costly repairs

Download

Repair Guidelines for Collision

A guide for collision to ensure efficient and standardized collision repairs

Download

Repair Guidelines for Hybrid

A guide for hybrid vehicle repairs, covering diagnostics, approvals, safety protocols, invoicing, and quality control

Download

Shop Onboarding to Bill.com 

Guide to setting up your shop on Bill.com and tracking payments.

Download

ServiceUp Shop Portal Repair Guidelines - ServiceUp Advisor

A Guide to Using the Shops Portal

Download

Repair Guidelines for Mechanical

A guide for mechanical repair procedures, approvals, invoicing, and quality control

Download

ServiceUp Standard MPI

Multi-point Inspection for vehicle check-up that assesses key components to ensure safety and prevent future issues

Download

Repair Guidelines for Hybrid

A guide for hybrid vehicle repairs, covering diagnostics, approvals, safety protocols, invoicing, and quality control

Download

Meet Our
Service Advisors

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Felicia Crissman

Texas
I have over 15 years of experience in the industry. I have worked both in the shop and remotely as an estimator, and I learn something new every day, no matter where I am engaged!
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Alexander Chia

Los Angeles, Ca
Hi I'm Alex, I've been in the automotive industry for 10 years. I love cars, and video games and dogs.
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Jonathan Washington

New Hampshire
Service Advisor with 6+ years of dealership/automotive experience.
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John Jones

Tulsa
Born in Stockton, CA, and raised in Dallas/Ft. Worth, TX. Grew up working on cars and naturally gravitated toward fast ones. As the youngest of three brothers, I learned everything firsthand—school wasn’t my thing, so I figured it out as I went.
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Ashley Sullivan

Lacombe, Louisiana
33-year-old mom to a teen, always chasing adventure and the perfect shot. Always exploring with my camera, husband, and pup, Milah. True crime junkie, party-planning pro, and first on the dance floor—if my thighs aren’t numb, I’m not done!
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Kait Paisley

Houston, Texas
A Senior Service Advisor with over 10 years of experience in the 2, 3, 4, 6 wheeled vehicle worlds, both mechanical and collision.
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Alyce Turner

Memphis, TN
Originally from Mississippi and now residing in Memphis, TN, I hold a Bachelor's degree from Mississippi State and an MBA from LSU Shreveport. With over 8 years of experience in the collision and insurance industry, I bring a strong background in this field.
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Jahen Tostado

Southern California
I've been in the automotive industry (fixed operations) for 20 years. I have technical training background (BMW specific) as well as customer service and repair sales training as I have managed multiple dealership service departments in the past.
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Joshua Hall

North Dakota
With 10 years in the auto industry, specializing in Nissan and Mercedes-Benz, I bring expertise and a commitment to top-tier service. Off the clock, I’m a proud dad to a tiny boy monster who keeps life exciting!

RESOURCES

All
Collision
Mechanical

ServiceUp Shop Portal Repair Guidelines - Fleet Direct

A Guide to Using the Shops Portal

Download

ServiceUp Shop Portal Repair Guidelines - Fleet Direct

A Guide to Using the Shops Portal

Download

Product Demo

Need Further Help?
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Contact us

ServiceUp Shop Portal Repair Guidelines - Fleet Direct

A Guide to Using the Shops Portal

Download

Product Demo

Need Further Help?
Lorem ipsum dolor sit amet, consectetur
Contact us

FAQ’s

Dive into frequently asked questions or contact us to learn more!
Contact us
How can my shop, partner with ServiceUp?
We are very happy that you are considering joining our vetted network of shops. All you have to do is click this link, and it will redirect you to join our network! There might be a waitlist at times, but don’t let that shy you away. Join the waitlist, and we will stay connected.
What types of work do ServiceUp shops receive?
ServiceUp shops receive any kind of vehicle repair jobs, from mechanical to collision, and light to heavy duty vehicles. You can expect anything. That also includes maintenance work such as oil changes, replacing brakes and tires, to full-on body work, repairing engines, diagnostics, and insurance-related claims. Whether it’s a simple oil change or a more complex job, we will send work that fits your shop’s capabilities and gets vehicles in and out of your garage at all times.
Do I lose control over how I manage the repair?
No. ServiceUp provides visibility of the entire vehicle repair progress not only to fleet managers but also to shops. You are in control, you decide what gets approved, who does the work, and when it gets done. We just keep the engine warm and running.
How quickly do I get paid for repairs completed through ServiceUp?
Very quick, depending on your choice of payment. For the fastest payment, select InstaPay when submitting your invoice. That ensures payment within 24 to 48 hours, with a small fee applied for the expedited service. If you prefer standard terms, you can choose NET30 instead and receive payment within 30 days. Either way, the best way to speed up payment is to upload your invoice immediately after the repair is complete.
What is ServiceUp for Shops?
ServiceUp for Shops is a dedicated platform designed to seamlessly connect auto repair shops with a direct stream of repair orders. This innovative service allows repair shops to efficiently receive and manage repair requests, streamlining the repair process without time wasted on administrative tasks and customer management.
How does ServiceUp help my shop?
By delivering repair orders directly to your shop, it reduces administrative overhead and accelerates the entire repair process. The platform facilitates seamless communication, ensures accurate estimates, and enhances overall customer satisfaction. With ServiceUp, your auto repair shop gains exposure to a broader network of potential customers, driving more repairs and increased revenue.

ServiceUp is the all-in-one repair platform for fleets and insurance carriers to take control, improve efficiency, and reduce downtime.

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