Fleets

ServiceUp Now Manages Repairs for RV Fleets

ServiceUp now supports RV fleets. Body work, routine maintenance, and heavier mechanical repair all run through the same platform, with pick-up and delivery included so your team isn't the one moving coaches between shops.

The nationwide repair network covers more than 200 services. Repair orders, estimate approvals, payments, and per-unit repair history live in one place.

Why RV repair is its own problem

An RV is a vehicle and a building at the same time. One unit can need chassis work, slide-out repair, roof sealing, and appliance service, and the shop that is good at the first is often not certified for the rest. Finding a shop that handles all of it near where the unit actually stopped is the hard part.

The failure modes are specific. The coach that sits two weeks waiting on a part nobody ordered. The unit still in a bay on the morning of a booking that should have been released or moved. The operations manager pulled off fleet planning to drive a unit three hours to the only shop that will take it.

The clock is expensive, too. Every day a rental unit is in a bay is a day it isn't earning.

What ServiceUp handles

  • Repair orders, estimate approvals, payments, and full vehicle history in one platform instead of spread across email and a spreadsheet.
  • Shop selection, plus the logistics of getting the unit there and back.
  • Claims and subrogation, which is the paperwork most RV operators are still doing by hand.
  • Your existing shops, if there are relationships worth keeping. Invite them and manage them alongside the network.
  • Fleet-level repair data and unit-level history, so you can see cost by unit and by repair type rather than as one line in an operating budget.

What this means for your operation

This fits cross-country rental companies, luxury travel groups, and anyone running RVs across enough states that no single vendor relationship covers the map. What it replaces is the coordination work: calling around for a shop that will take the unit, chasing the estimate, arranging transport, and reconciling the invoice weeks later.

Do the arithmetic on your own fleet. Take 30 coaches, one repair event each per season, and 11 days on average from the moment a unit comes off rent to the moment it goes back on. That is 330 unit-days out of service. Hold the average at eight days and you keep 90 of them. Multiply those 90 days by your own daily rate and you have the number this decision turns on.

Three things to have ready before a demo: the shops you use now and which of them you want to keep, last season's repair invoices so there is a baseline, and the dollar threshold above which an estimate should go to a person.

Questions worth asking any repair partner

  • Which of my units can you service, chassis and coach, and who does the part you can't?
  • Who arranges transport when a unit stops four states from my yard?
  • What happens to an estimate that comes in above my threshold, and how fast?
  • Can I keep my existing shops and still see every repair in one place?
  • What repair data do I get back, in what format, and how often?

ServiceUp manages the repair process for RV fleets end to end, from estimate and approval through scheduling, logistics, and payment. Visit serviceup.com/fleets to schedule a demo for your RV fleet.

Article by
Kam Thandi

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