Merchants Fleet clients can now send collision, mechanical, and routine maintenance work to ServiceUp as a preferred repair vendor inside the Merchants network. That covers dispatch to a vetted shop, estimate review, approval, and status tracking, handled on one platform rather than across a chain of phone calls and email threads.

The reason this matters is narrow and practical. A Merchants client already has a partner managing the vehicle: acquisition, financing, telematics, remarketing, the whole life of the asset. Repair is the part of that life that most often falls back on the customer's own team, because somebody still has to find the shop, get the estimate looked at, authorize the work, and chase the completion date. That's the piece ServiceUp takes.

"Partnering with ServiceUp allows us to deliver on that promise by taking the hassle out of the repair process, minimizing downtime so our clients can keep their fleets moving. Their end-to-end repair management model aligns perfectly with our commitment to providing smarter, more responsive solutions that truly make a difference for the businesses we serve."

Jeff Nieman, Senior Vice President and Chief Operations Officer, Merchants Fleet

What a Merchants client can now do

• Open a repair from wherever it starts. Intake can come from Merchants, from a fleet manager, from a driver with a QR code or a text with a VIN (vehicle identification number), from a mobile vendor, or from a telematics alert.
• Send collision, mechanical, and routine maintenance to the same place. There is no separate process for body work.
• Get every estimate audited against pricing, warranty, and maintenance policies before it is approved, instead of after the invoice arrives.
• Track the repair against a committed completion date, with the follow-up handled rather than assigned to someone on your team.

How a repair moves

ServiceUp routes each vehicle through a national network of vetted repair facilities. That network is not a static directory. It syncs with your fleet profile and shop preferences, so a client who already has shops it trusts keeps them, and the routing adjusts as performance data comes in. When a shop starts slipping, work moves.

From there the platform's agents run the coordination: routing the vehicle, reviewing the estimate, escalating anything outside policy, and releasing payment once the work is done. You decide how much of that runs on its own. Teams can keep agents in an advisory role and approve every action, set thresholds and let agents act underneath them, or let the agents operate end to end against their policies and step in only on real exceptions.

Worth confirming before your first dispatch

Four questions settle most of the setup, and they're worth asking your Merchants contact and ours in the same conversation.

• Which vehicles and repair types are in scope for your account, and which stay with an existing vendor.
• Which of your current shops you want carried into the network on day one.
• What your approval threshold should be, in dollars, before a repair needs a human.
• Who receives the exception when an estimate fails policy review, and how fast they need to see it.

"This partnership with Merchants helps fleets take back control by minimizing delays, reducing frustration, and keeping vehicles where they belong in service."

Brett Carlson, Chief Executive Officer and Co-Founder, ServiceUp

Where the two companies fit

Merchants Fleet manages the vehicle. ServiceUp manages the repair. ServiceUp is the agentic repair platform for modern fleets, covering light duty through Class 4-8 plus RV and rental fleets, and it sits between a fleet's system of record and its shops rather than replacing either. Merchants clients interested in the program can start with their Merchants representative, or see how the platform works at serviceup.com/fleets.