A truck breaks down. Someone calls a shop. The shop says they'll get back to you. Two days later, nobody has. That is still how repair works for most fleets in 2026.

ServiceUp is launching the next generation of its platform: the agentic repair platform for modern fleets. AI agents now handle the steps a person used to push by hand, from the moment a vehicle is flagged to the moment the shop is paid.

You bring the system of record. We bring the system of repair.

Why fleet repair needed to change

Ask a fleet manager what fills their day and the answer is rarely "managing the fleet." It's the vehicle sitting three days because nobody followed up on an estimate. It's stepping off the job to get a shop on the phone. It's the status check that says nothing new.

None of that shows up on an invoice. It shows up in cost per vehicle, time in service, and weekly throughput.

"Fleet repair has run the same way for decades. Phone calls, emails, a fleet manager stuck playing middleman," said Brett Carlson, CEO of ServiceUp. "Nobody questioned it, because nobody thought there was another way to do it. We did."

What the platform does

Unified Repair Workflow

Every handoff, update, and follow-up is handled by agents that integrate directly into existing systems. A repair can start from your FMS (fleet management system) or FMC (fleet management company), from a driver scanning a QR code or texting a VIN (vehicle identification number), from a fleet manager, from a mobile vendor, or from a telematics alert. All of it becomes the same structured RO (repair order).

Shop Network & Smart Routing

The network is not a static directory. ServiceUp syncs with your fleet profile and shop preferences to build a custom network, and every repair is routed to the right shop automatically. Bring your own shops, use ours, or both. The network stays fluid and adjusts as performance data comes in.

Automated Estimate Review & Approval

Every estimate is audited against your pricing, warranty, and maintenance policies. Overcharges are flagged. Valid repairs are approved in seconds instead of sitting in an inbox for days.

Real-Time Repair Intelligence

Agents monitor open repairs 24/7 and resolve slipping cycle times, cost spikes, and missed SLAs (service level agreements) while they are still small.

The six agents

• The Intake Agent turns a request into a structured repair order, wherever it came from.
• The Shop Routing Agent picks the shop and places the work, no phone call needed.
• The Estimate Agent reads every line and checks it against your policy.
• The Approval Agent clears what passes and escalates what doesn't.
• The Fraud Detection Agent catches the padded line, the duplicate charge, and work already under warranty.
• The Communications Agent chases the shop, updates the driver, and keeps the record current.

You decide how far the agents go

Manual

You run. Agents observe. Agents surface recommendations; your team reviews and approves every action.

Co-pilot

Agents propose. You approve. Agents act up to your thresholds; anything above escalates to your queue.

Autopilot

Agents run. You observe. Agents operate end-to-end against your policies; your team steps in only on true exceptions.

Start in manual for one repair cycle to see what the agents would have done, move low-dollar approvals to co-pilot once the audit has earned it, and keep high-dollar work escalating to a person.

"We don't think downtime and paperwork are just the cost of running a fleet," Carlson said. "They're the cost of running one manually. That's the part we set out to fix."

What this means for your operation

This is for any fleet coordinating repair by hand, light duty through Class 4-8, plus RV and rental fleets. It does not replace your FMS. Your FMS manages your fleet. We manage your repairs.

What it replaces is the coordination layer you staff today: the shared inbox, the tracking spreadsheet, the callbacks nobody owns, the estimate that waits because the only person who can approve it is in the field.

Run the arithmetic on your own numbers. A 40-van fleet putting through six repairs a month at a four-day average cycle time gives up 24 vehicle-days a month. Hold the average at three days and you keep six of them. Fleets on the platform see cycle times roughly 32% faster and repair costs roughly 21% lower. Price those six days at your own cost per day and you'll know whether this is worth a conversation.

Setup needs three things from you: the shops you already use and want to keep, your approval thresholds in dollars, and a connection to your system of record so intake happens without anyone typing.

The learning loop

Every repair informs the next one. Shop performance changes how routing scores that shop. Approved and rejected estimates sharpen what the audit flags. Cycle time for a repair type at a shop becomes the benchmark for the next job. ServiceUp gets better at your fleet in particular, not fleets in general.

"The win here isn't that the software is smart," Carlson said. "It's that our customers stop thinking about repair coordination at all. It just happens, and they get back to running their fleet."

ServiceUp's goal from day one has been fleet repair that runs itself. This launch puts an agent on every step, and every repair asks less of your team than the last. Schedule a demo and bring your own repair volume.