Most repair platforms were built around cars and vans. If you run box trucks, flatbeds, or Class 8 semis, you have been working around that gap for years with vendor relationships, phone calls, and institutional knowledge that lives in one person's head.

ServiceUp now supports Class 4-8 vehicles. One platform for repairs across the whole fleet, from a cargo van to a 40-ton semi, without switching systems or losing sight of a vehicle because of its weight class.

Why heavy duty is harder

Medium and heavy duty repair fails in specific ways. Qualified shops are thinner on the ground, so the nearest option is often the only option. Estimates vary widely between shops for the same job, which makes a padded line hard to spot. Cycle times run longer. And the cost of a day out of service is higher, because the vehicle is carrying more revenue per day than a van is.

The usual workaround is a vendor list built up over years. That holds until the person who built it leaves, or a shop closes, or the fleet grows faster than one manager can call around.

What you get

Shops that can actually do the work

The ServiceUp network includes repair partners with Class 4-8 capability. If you have vendors worth keeping, bring them in and manage them in the same place. You get the same oversight either way, and the network adjusts as performance data comes in.

Estimate control

Inconsistent estimates are the single biggest pain point in heavy duty repair. Estimates get reviewed against a standard, with pricing controls and faster approvals in place of a week of back-and-forth.

One view of every open repair

Every open RO (repair order), every vehicle class, in one place. You can see where a truck stands without calling anyone to ask.

Performance data you can act on

Cycle time by vendor, repair cost by vehicle type, trends over time. The point of the data is to move work away from the shop that runs long and toward the one that doesn't.

What this means for your operation

This is for mixed-duty fleets, the ones where the vans are on a system and the trucks are on a spreadsheet. It replaces the spreadsheet and the call list. It does not replace your FMS (fleet management system). Your FMS manages your fleet. We manage your repairs.

Do the arithmetic before you commit to anything. Take 12 Class 6 box trucks, two repair events each per year, and a nine-day average cycle time. That is 216 truck-days out of service a year. Take two days off the average and you get 48 of those days back. Multiply by what a day off the road costs you in lost revenue or in rental coverage, and you have the number that decides this.

Three things to have ready before a demo: your current heavy duty vendor list with the shops you want to keep, twelve months of heavy duty repair invoices so there is a baseline to measure against, and the dollar threshold above which an estimate should come to a person.

For fleets already on ServiceUp

Class 4-8 support is live now. If you run heavy trucks alongside the rest of your fleet, bring them in today. No new contract and no migration.

For fleets just getting started

If you have been handling medium and heavy duty repair the hard way, request a demo and bring your own numbers to it. ServiceUp manages repairs across light duty and Class 4-8 in one place, which is the part a vendor list was never going to do.