Everyone here can see the same numbers. Revenue, cycle-time reports, and the product roadmap go out company-wide, questions get asked in the open, and answers follow in the open.

Inc. Magazine put ServiceUp on its 2025 list of America's Best Workplaces for the second year in a row, and added an Inc. Honors Company Revenue: Prosperous and Thriving nod this year.

"Our north star is simple: leave everything better than we found it, whether it is our people, our customers, or the auto repair industry," says Brett Carlson, CEO and co-founder. "Do that every day and we'll build a company folks fight to join and never want to leave."

Ownership, and what it costs to have it

Every teammate can trace their work to a fleet operator or a claims team that had a better week because of it. Spot a blocker, huddle on Slack, prototype a fix, ship it that week. Nothing sits waiting for a deck to be built about it.

That only works because the information is already shared. A team that can see the cycle-time report does not need permission to go fix the thing the report is showing them.

Flexibility, tenure, and the ballpark

Kids get sick, plumbers run late, and cars still break down. The hybrid model and Slack-first collaboration let people handle that without the week falling apart, and asynchronous updates keep projects moving across time zones. Work is part of life here rather than the whole of it.

We are growing quickly and trying hard to keep the bureaucracy out of it. Ongoing training, clear paths, and regular promotions keep careers moving. Average tenure has passed two years, which is a solid mark for a startup founded in 2021, and plenty of teammates have been here since day one.

Wins get noise and real time off. A zero-bug release counts. So does a growth milestone, which last time ended with an afternoon at a Giants game and a round of garlic fries. Remote teammates get virtual game nights and happy hours, because connection should not depend on a zip code.

"We build second lives for vehicles and first-rate careers for people," Brett adds. "Stay humble, stay hungry, have each other's backs... the rest sorts itself out."

Questions worth asking us

Award lists are a signal, not evidence. If you are weighing a role here, these are the questions that will tell you more than any plaque, and you should ask them of every company you are considering.

• Which numbers does a new hire get access to in the first week, and which ones are held back?
• Who decides when something ships, and how long does that decision take when two teams disagree?
• What shipped in the last month, and who on the team proposed it?
• How many people on this team were promoted in the past year, and into what?
• What happens when someone's kid gets sick on a release day?

The road ahead

We are moving to bigger fleets, new products, and new markets, and the working ingredients stay the same: trust, transparency, and teamwork. The best ideas are likely to come from people who have not joined yet.

ServiceUp automates vehicle repair from intake to payment, which means most days here are spent removing a manual step somebody used to do by phone. If that sounds like your kind of garage, take a look at our open roles.