The 2025 AutoTech Breakthrough Awards named ServiceUp Fleet Management Platform of the Year. AutoTech Breakthrough is a market intelligence organization that recognizes the top companies, technologies, and products in the global automotive and transportation technology markets.

The award name is broader than what we do, so it's worth being precise. ServiceUp is not a fleet management system and not a fleet management company. It handles one job: the repair, from the moment a vehicle needs work to the moment the shop is paid.

What the platform does

A repair enters the platform from wherever it actually starts. An FMS (fleet management system) or FMC (fleet management company) can open it, a fleet manager can, a driver can with a QR code or a text with a VIN (vehicle identification number), a mobile vendor can, or a telematics alert can.

From there, four things run without anyone chasing them. Every handoff, update, and follow-up is handled by agents that work inside the systems a fleet already uses. Each repair is routed to the right shop automatically, against a network that syncs with the fleet's own profile and shop preferences instead of a static directory. Every estimate is audited against pricing, warranty, and maintenance policies, so overcharges get flagged and valid repairs get approved in seconds. And agents watch the work 24/7, catching slipping cycle times, cost spikes, and missed SLAs (service level agreements) while there's still time to act.

Fleets decide how much of that runs on its own. Agents can observe and recommend while your team approves every action, act up to thresholds you set and escalate anything above them, or run end to end against your policies with your team stepping in only on true exceptions.

The problem it was built for

Repair breaks down in specific, boring ways. The van that sits three days waiting on a callback. The estimate with a markup nobody had time to catch. The maintenance item billed at full price on a vehicle still under warranty. The fleet manager pulled off route planning to find out whether a truck is coming back Thursday or next week.

None of those are technology problems in the abstract. They're coordination problems, and coordination is what the agents take over. Across fleets running on the platform, that shows up as 32% faster cycle times and 21% lower repair costs, without adding headcount to get there.

What we're measured on

Three years of building has produced a fairly plain standard: leave things better than we found them. That means staying close to the problem and to the people who deal with it every day, and it means the platform gets smarter on every repair rather than every release cycle.

To our customers and partners, thank you for betting on a better way to run repairs. To the ServiceUp team, this one is yours.

ServiceUp is the agentic repair platform for modern fleets, covering light duty through Class 4-8 plus RV and rental fleets. You bring the system of record. We bring the system of repair. If you want to see what that looks like against your own repair volume, start at serviceup.com/fleets.