Welcome to the Knowledge Center
Find resources on processes and other ServiceUp solutions.
RESOURCES
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Meet Our
Service Advisors
Felicia Crissman
Texas
I have over 15 years of experience in the industry. I have worked both in the shop and remotely as an estimator, and I learn something new every day, no matter where I am engaged!
Alexander Chia
Los Angeles, Ca
Hi I'm Alex, I've been in the automotive industry for 10 years. I love cars, and video games and dogs.
Jonathan Washington
New Hampshire
Service Advisor with 6+ years of dealership/automotive experience.
John Jones
Tulsa
Born in Stockton, CA, and raised in Dallas/Ft. Worth, TX. Grew up working on cars and naturally gravitated toward fast ones. As the youngest of three brothers, I learned everything firsthand—school wasn’t my thing, so I figured it out as I went.
Ashley Sullivan
Lacombe, Louisiana
33-year-old mom to a teen, always chasing adventure and the perfect shot. Always exploring with my camera, husband, and pup, Milah. True crime junkie, party-planning pro, and first on the dance floor—if my thighs aren’t numb, I’m not done!
Kait Paisley
Houston, Texas
A Senior Service Advisor with over 10 years of experience in the 2, 3, 4, 6 wheeled vehicle worlds, both mechanical and collision.
Alyce Turner
Memphis, TN
Originally from Mississippi and now residing in Memphis, TN, I hold a Bachelor's degree from Mississippi State and an MBA from LSU Shreveport. With over 8 years of experience in the collision and insurance industry, I bring a strong background in this field.
Jahen Tostado
Southern California
I've been in the automotive industry (fixed operations) for 20 years. I have technical training background (BMW specific) as well as customer service and repair sales training as I have managed multiple dealership service departments in the past.
Joshua Hall
North Dakota
With 10 years in the auto industry, specializing in Nissan and Mercedes-Benz, I bring expertise and a commitment to top-tier service. Off the clock, I’m a proud dad to a tiny boy monster who keeps life exciting!
Talia Ficociello
Chicago, IL
Mechanical team autobody advisor / blueprinter with 7+ years of in shop and virtual experience from auto to recreational vehicles.
General FAQ
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Fleets FAQ
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Insurance FAQ
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Dive into frequently asked questions or contact us to learn more!
General FAQ
What is ServiceUp?
ServiceUp is revolutionizing the auto repair industry by enhancing and automating the repair experience. Our innovative solutions utilize advanced technology to streamline processes, increase efficiency, and provide businesses with a modern approach to auto repair management, ensuring an elevated and seamless customer experience.
What is ServiceUp Connect?
ServiceUp Connect allows fleets and insurance carriers to onboard and manage their entire repair network in one single pane of glass. Whether they have 5 or 5,000 shop partners across the country, they can easily manage repair orders, communicate back and forth, enable single-vendor invoicing, and manage payments through our platform. No more manual paperwork or communicating through text/email - ServiceUp Connect saves fleets and insurance time and money.
What is ServiceUp 360?
ServiceUp 360 is our managed service offering that provides a holistic approach to fleet repairs. It allows fleet managers to offload the entire repair process, including logistics, shop selection, estimate review, communication, and payments. It is currently only available in select markets.
What is the pricing for ServiceUp?
For detailed pricing information, please Schedule a Demo. ServiceUp offers flexible plans tailored to the specific needs of your business. We are committed to providing transparent and cost-effective solutions that align with your repair requirements.
How can I get started with ServiceUp?
Getting started with ServiceUp is easy! Simply Schedule a Demo and one of our representatives will guide you through the onboarding process. We'll assist you in customizing the platform to meet your specific needs, ensuring a smooth and efficient transition of repair operations.
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Fleets FAQ
What is ServiceUp for Fleets?
ServiceUp for Fleets is a comprehensive fleet repair platform designed to streamline and optimize various aspects of your repair operations. It offers solutions for efficient repair management, real-time tracking, cost control, and enhanced communication, all aimed at maximizing the performance of your fleet.
How does ServiceUp help my fleet?
ServiceUp enhances fleet efficiency by reducing repair cycle times, minimizing downtime, and providing real-time visibility into vehicle status. It also optimizes shop selection, controls costs, and improves communication between fleet managers, service advisors, and repair shops.
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Insurance FAQ
What is ServiceUp for Insurance?
ServiceUp for Insurance is a specialized service that facilitates seamless and efficient vehicle repair solutions for policyholders. Our platform connects insurance companies with a network of trusted repair shops, streamlining the claims and repair process to ensure quick and hassle-free resolution for policyholders.
How does ServiceUp help my insurance company?
ServiceUp offers several benefits to insurance companies. By leveraging our platform, insurers can enhance customer satisfaction through prompt and transparent repair processes. The streamlined communication and real-time updates reduce claim resolution times, improve efficiency, and provide insurers with better control and visibility into the entire repair journey. Ultimately, ServiceUp contributes to a positive repair experience, fostering trust and loyalty.
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