About Kyte
Kyte is a fast-growing technology-operations company that delivers cars to people’s doors. Kyte offers the best experience of getting a car for a day or multiple days, with clean professional cars delivered to the door. With a mission to unlock the freedom to go places, Kyte provides convenient, on-demand vehicle access and quickly gained popularity among customers seeking flexible transportation solutions. As demand continues to increase, Kyte is expanding into new markets and adding more vehicles to its rental fleet. Today, Kyte operates in over 15 cities with thousands of vehicles under management.
Challenge #1:
Repair Cycle Time
As Kyte's fleet grew in size, they encountered difficulties in managing their repair processes effectively, especially for collision repairs. The average repair cycle times were longer than desired, resulting in increased downtime for their vehicles. Every day that a vehicle was out-of-service negatively impacted Kyte’s bottom-line and diminished customer satisfaction as desired vehicles were unavailable for rent.
Challenge #2:
Time to Estimate
The time it took to receive an estimate for repair costs was also a significant challenge. The existing manual estimation process with shops was time-consuming, leading to delays in approving repairs and initiating logistics teams to move vehicles to shops. This delay in receiving estimates negatively impacted repair cycle time. Kyte needed a solution that could streamline their entire repair operations and help them increase utilization of their rental fleet.
About Kyte
Kyte is a fast-growing technology-operations company that delivers cars to people’s doors. Kyte offers the best experience of getting a car for a day or multiple days, with clean professional cars delivered to the door. With a mission to unlock the freedom to go places, Kyte provides convenient, on-demand vehicle access and quickly gained popularity among customers seeking flexible transportation solutions. As demand continues to increase, Kyte is expanding into new markets and adding more vehicles to its rental fleet. Today, Kyte operates in over 15 cities with thousands of vehicles under management.
Challenge #1:
Repair Cycle Time
As Kyte's fleet grew in size, they encountered difficulties in managing their repair processes effectively, especially for collision repairs. The average repair cycle times were longer than desired, resulting in increased downtime for their vehicles. Every day that a vehicle was out-of-service negatively impacted Kyte’s bottom-line and diminished customer satisfaction as desired vehicles were unavailable for rent.
Challenge #2:
Time to Estimate
The time it took to receive an estimate for repair costs was also a significant challenge. The existing manual estimation process with shops was time-consuming, leading to delays in approving repairs and initiating logistics teams to move vehicles to shops. This delay in receiving estimates negatively impacted repair cycle time. Kyte needed a solution that could streamline their entire repair operations and help them increase utilization of their rental fleet.
Their Challenges
As Kyte's fleet grew in size, they encountered difficulties in managing their repair processes effectively, especially for collision repairs. The average repair cycle times were longer than desired, resulting in increased downtime for their vehicles. Every day that a vehicle was out-of-service negatively impacted Kyte’s bottom-line and diminished customer satisfaction as desired vehicles were unavailable for rent.
The time to receive an estimate for repair costs was also a significant challenge. The existing manual estimation process with shops was time-consuming, leading to delays in approving repairs and initiating logistics teams to move vehicles to shops. This delay in receiving estimates negatively impacted repair cycle time. Kyte needed a solution that could streamline their entire repair operations and help them increase utilization of their rental fleet.
Recognizing Kyte's challenges, ServiceUp proposed offloading Kyte’s vehicle repair operations fully onto ServiceUp’s digital repair platform. The goal was to not only reduce cycle time for their fleet, but also reduce the headache and time spent managing the repair process.
Automated Repair Management
ServiceUp implemented a cutting-edge repair management solution for Kyte, which enabled end-to-end automation of the repair workflow. ServiceUp’s digital repair platform integrated seamlessly with Kyte's existing processes and systems, providing a centralized hub for all repair-related activities, including estimates, supplements, repair scheduling, and repair history. This automation eliminated manual paperwork, reduced administrative burden, and facilitated real-time tracking and status updates on repairs.
On-Demand Repair Network
ServiceUp leveraged its extensive network of certified repair shops and technicians to ensure prompt and efficient collision repairs for Kyte's fleet. By having strategic repair partners near Kyte's storage lots and insight into shop capacity, ServiceUp minimized transportation delays and ensured repairs began as soon as vehicles were delivered. This network enabled Kyte to access high quality repairs quickly, reducing vehicle downtime and maximizing revenue generation.
Vehicle Pick Up and Drop Off
To reduce the burden on Kyte’s logistics team, ServiceUp’s team of drivers picked up and delivered vehicles to and from Kyte’s lots. Previously, Kyte team members drove vehicles to and from shops themselves. If the vehicles were undriveable, they coordinated tows with local providers. ServiceUp allowed Kyte to offload their entire logistics burden, saving them time, overhead costs, and frustration when it came to moving vehicles.
The Results
ServiceUp is efficient, punctual, and a joy to collaborate with. Their assistance has been invaluable to the Kyte SF team, significantly reducing the number of out-of-service vehicles. Through their on-site pickups, towing services, and prompt coordination with vendors, our vehicles are swiftly repaired, and we are kept well-informed throughout the entire process. We are immensely grateful for this partnership, and we eagerly anticipate continued collaboration as we unlock the freedom to go places.
“ServiceUP has dramatically changed how we handle our fleet repairs. Their turnaround times are just half of what we were getting from our previous vendors and their customer service is top-notch. They are unbelievably responsive and always get the job done!”
